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Trust: We are trusted by our residents to deliver the best possible care, and provide a ‘home-like’ environment. Our residents trust us to be professional and maintain the integrity and respect they deserve while in ourcare.
Empowerment: All of our staff are empowered with the freedom, flexibility, and power to make decisions and solve problems. This ensures a fully engaged workforce to deliver excellent service.
Accountability: At the core of this value is reliability and personal responsibility; therefore, we value the ability of our staff and organisation to honour our commitments.
Integrity: We conduct our business in accordance with the highest standards of professional behaviour and ethics. We are transparent, honest and ethical in all our interactions.
Our aim is to provide a homely, comfortable and pleasant atmosphere to ensure that every single one of our residents enjoys living with us.
We will achieve our mission by providing the highest quality of care and services, whilst always striving for excellence. We will achieve our goals by:
1) Being responsive and showing compassion to the individual needs of all
2) Providing residents and staff with a warm, friendly healthy and safe environment to live and work
3) Establishing a person-centric approach to care
4) Building the best team by encouraging training and self-development of all.
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